Emergency water, fire & mould restoration across the GTA

Call the restoration company if water is still spreading or a ceiling is wet. Call the insurer as soon as it is safe so a claim number exists. Ontario policies often require reasonable steps to prevent further damage. Guardian can mobilize and document the scene in the same window.

Extract standing water, set drying equipment, isolate wet rooms, protect contents, and record moisture readings and photos. Drying continues after the first visit. The first night is about stopping secondary damage, not finishing the rebuild.

Often yes, when the loss is sudden and accidental. Gradual leaks and some sewer backups may be limited. Guardian documents what was necessary; the insurer decides coverage under the policy. See also our guide on sewer backup coverage in Ontario.

There is no honest single number. After extraction, a finished basement often needs several days of commercial drying. Contents, insulation, outdoor humidity, and how long it sat wet change the clock. Moisture meters decide when equipment comes out.

The plumber stops the leak. Guardian removes the water that already entered the structure and dries it to a documented standard. You usually need both. For the full call order, see who to call if your basement is flooding.

The corporation typically covers common elements and often the standard unit; owners cover upgrades and contents depending on the declaration. Deductible chargebacks are common where a by-law exists. After a stack flood, both sides may file claims. Guardian mitigates and documents — we do not assign fault. Details: who pays after condo water damage.

Yes. After the fire service leaves, we contain soot, protect unaffected areas, address HVAC spread where it is part of the scope, and clean affected surfaces and contents before reconstruction starts. More: first 48 hours after fire damage.

Yes, when mould follows a water loss or unresolved moisture. The sequence is find the moisture, dry or remove wet materials, then clean under containment. We do not treat mould as a paint problem.

In most Ontario home claims you can choose your own restoration company. Insurers may suggest preferred vendors; mandatory use is not the usual rule — confirm with your broker. Mitigate promptly and keep documentation clear.

Photograph first. Do not discard major items until they are documented unless they are a clear safety or contamination hazard (for example Category 3 sewage-soaked porous materials your restoration team flags for removal). Keep a simple inventory of what leaves the site.

Sometimes, when mould is a direct result of a covered sudden water loss and you mitigated reasonably. Gradual moisture, long-term leaks, and maintenance issues are often limited or excluded. Confirm with your broker — this is general information, not insurance advice.

It varies — there is no honest fixed price. Cost depends on water category (clean vs sewage), square footage affected, how long materials sat wet, finishes (carpet, hardwood, insulated walls), and whether contents need pack-out. Guardian sets the scope after moisture mapping; be wary of anyone quoting a firm total before they have seen the loss.

Category 3 is grossly contaminated water — including sewage and many storm backups through floor drains. It changes PPE, disposal, and what can be saved. Porous materials are often removed rather than dried in place. More: sewage vs clean water.

Sometimes. Clean water on hard surfaces, caught early, often dries in place. Carpet pad, insulation, and drywall that wicked Category 2/3 water or sat wet for days are frequently removed. Moisture readings and water category decide — not appearance alone.

Often yes if living floors are dry, utilities are safe, and there is no sewage contamination in occupied areas. Leave if there is electrical risk, Category 3 water in living space, or structural concern. Equipment is noisy; plan for that.

Building defects and maintenance failures generally sit with the landlord under the Residential Tenancies Act (s.20). Tenant belongings usually sit on tenant insurance. Notify the landlord in writing the same day. Guide: tenant vs landlord water damage.

Call 647-278-2494 any time. Give the address, what failed (pipe, appliance, fire, unknown stain), whether water is still moving, and whether an insurer is already involved. If it is safe to do so, photograph the rooms before moving contents.

Yes. Guardian Emergency Response provides 24/7 emergency restoration for water, fire and smoke, and mould-related losses across the Greater Toronto Area.

We serve the Greater Toronto Area including Vaughan, Toronto, North York, Markham, Richmond Hill, Newmarket, Stouffville, Thornhill, Mississauga, Brampton, Oakville, Ajax, Pickering, and nearby York Region communities.